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What br888 Does With Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process deposits through Touch 'n Go eWallet, Boost, or GrabPay, and keep your account secure.

Account data onlyNo third-party sellingYou can request deletionEncrypted data storageContact us to update records

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold, correct a detail, or ask us to remove your records, our support team handles these requests directly. Reach out through any of the channels below and we will respond with the steps to verify your identity before making any change to your account data.

Live Chat Start a live chat session from the account screen. Identify yourself and state your data request — our team will walk you through the verification step before any record is changed.

Email Support Send your data access or deletion request to our support email. Include the mobile number or email address linked to your br888 account so we can locate your records quickly.

Account Settings Log in, go to Account Settings, and use the Data Requests section to submit a correction or review request directly. This creates a logged ticket that our team picks up in the queue.

HOW WE PROTECT DATA

Our Data Handling and Security Practices

Every piece of data connected to your br888 account — from your registered mobile number to your payment transaction references — is handled with access controls that limit who on our team can view it. We apply encryption at rest and in transit, so data moving between your device and our servers is not readable in plain form. Cookies on the platform are used for session continuity and fraud detection, not for building advertising profiles. You can clear non-essential cookies at any time through your browser settings.

Encrypted Storage

Account credentials and payment references are stored in encrypted form. Only authorised system processes can read them — no team member accesses raw payment identifiers from Touch 'n Go eWallet or Boost without a logged reason.

Cookie Use

We use session cookies to keep you logged in and security cookies to flag unusual login locations. Advertising cookies are not used. You can manage cookie preferences through your device browser at any time.

Data Retention

We keep transactional records — including GrabPay and DuitNow references — for as long as local law requires for financial record-keeping. Once that period ends, records are deleted or anonymised on a rolling schedule.

Who Can Request Changes

Only the verified account holder can request data access, correction or deletion. We verify identity via a one-time code sent to your registered mobile number before processing any change to your records.

What Personal Data We Collect and Why

br888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, email address, mobile number, and payment identifiers — such as your registered Touch 'n Go eWallet account reference or the Boost wallet ID linked at checkout — when you register and transact on br888. We also log device type, session timestamps and

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browser activity to detect unusual access patterns and protect your account. For withdrawals processed via DuitNow or FPX, we retain your bank reference number for the period required to resolve disputes. We do not collect more than is operationally necessary, and we do not sell your
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data to marketing networks. If you use GrabPay, only the transaction reference is stored on our side — your GrabPay credentials stay entirely within GrabPay's own system. Access to your account from Alor Setar or anywhere else in Malaysia is subject to local law. Our data
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handling practices align with what local law requires for operators serving the Malaysian market, and your eligibility to use the platform depends on whether access is permitted under local law where you are.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on br888

These are the questions we receive most often about how your data is collected, stored and managed. If your question is not covered here, contact us through live chat or the email channel listed above.

We collect your name, email, mobile number and the payment identifiers you link — such as your Touch 'n Go eWallet or Boost account reference. We also log device type and session data for security purposes.

We do not sell your data. We may share transaction references with payment processors like GrabPay or DuitNow only to complete and verify your transaction — nothing beyond what the payment requires.

Log in and go to Account Settings, then use the Data Requests section. Alternatively, contact our support team via live chat or email — we verify your identity first via a one-time code before releasing any records.

Yes. Submit a deletion request through Account Settings or email support. We delete or anonymise your records after the legally required retention period for financial transactions has passed.

Bank references are kept for the dispute resolution window required under local financial record-keeping rules. Once that window closes, the reference is removed from active records on our scheduled deletion cycle.

We use session and security cookies only — no advertising profiles are built. You can clear or block non-essential cookies through your mobile or desktop browser settings at any time without losing your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What br888 Does With Your Personal Information

How to Reach Us About Your Data

Our Data Handling and Security Practices

Encrypted Storage

Cookie Use

Data Retention

Who Can Request Changes

Common Questions About Your Privacy on br888

01 What personal data does br888 collect when I open an account?

02 Does br888 share my data with third parties?

03 How do I request access to the data br888 holds about me?

04 Can I ask br888 to delete my account and data?

05 Why does br888 keep my FPX or DuitNow bank reference after a withdrawal?

06 How does br888 use cookies and can I turn them off?

Privacy Policy

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